When people use spoken language to communicate, they do not just listen to what is said in order to understand the message. They also look at the person who is speaking to see what their body is doing, and listen to the way they are saying the words to understand their full message.
Studies have been done that show us the percentage of understanding that is gained from the spoken word. It is surprisingly less than the meaning that people gain from listening to a person’s tone of voice or looking at their non-verbal communication! Surprising!
Not convinced? Stand in front of a friend or family member, cross your arms, tap your foot, look at them with a furrowed brow and say, in a sarcastic voice, “Wow, you sure did a good job.” Will they believe your words?